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Privacy Policy

Last Updated: August 2026 | Effective Immediately | Compliant with GDPR, CCPA, and Google Ads Policies

1. Overview & Commitment to Privacy

GeekTech Care ("we," "us," or "our") is dedicated to safeguarding the privacy and personal data of visitors and consumers utilizing our printer support knowledgebase, self-help wizards, and diagnostic assistance services. This Privacy Policy details the types of information collected, how it is handled, and the safeguards enacted to ensure security and consumer protection.

2. Information We Collect

We believe in data minimization. We only collect information strictly necessary to assist you with your printer hardware or software inquiries:

  • Contact Information: Your full name, telephone number, and email address voluntarily submitted via our callback request, diagnostic profile generator, or direct contact forms.
  • Device & Hardware Details: Printer brand, model number, serial or series name, device operating system (Windows, macOS, iOS, Android), reported error codes, and connectivity method (Wi-Fi, USB, Ethernet).
  • Usage & Diagnostic Log Telemetry: Anonymized browser type, session timestamp, diagnostic scan duration, and general geographic location (country/region level) collected to ensure website uptime and routing efficiency.

3. How We Use Collected Data

Your information is used exclusively for legitimate assistance purposes:

  • To contact you via phone or email in direct response to your requested printer setup or troubleshooting inquiry.
  • To diagnose reported technical defects, hardware connectivity blocks, and driver incompatibilities.
  • To maintain diagnostic session state during your interactive wizard usage via client-side storage.
  • To protect against automated spam submissions, abusive network behavior, and security vulnerabilities.

4. Absolute Non-Sale & Information Sharing Policy

We do not sell, rent, lease, or monetize your personal information to any third parties or data brokers under any circumstances.

Your information is only shared with verified technical agents assigned directly to handle your assistance inquiry, or when strictly required by enforceable government legal process or court order.

5. Cookies & Browser Session Storage

We utilize standard functional cookies and HTML5 sessionStorage to preserve your printer selections (such as model number and issue category) across steps in the troubleshooting wizard. This data resides on your own local device and can be cleared at any time by closing your browser or clearing browser cache.

6. Consumer Rights (GDPR & CCPA Compliance)

Regardless of your geographic location, you retain full rights regarding your personal information:

  • Right of Access: Request a complete copy of any contact details stored in our system.
  • Right to Deletion / "Right to Be Forgotten": Request the immediate deletion of your submitted name and phone records from our assistance logs.
  • Right to Rectification: Request correction of any inaccurate or outdated information.

To exercise any of these rights, email us at contact@geektechcare.online with the subject line "Data Subject Request." Requests are fulfilled within 24–48 business hours at zero cost.

7. Data Security & Encryption Standards

All communication between your browser and our servers is secured using modern 256-bit Secure Sockets Layer (SSL) and Transport Layer Security (TLS 1.3) cryptographic protocols. Customer contact details are stored in restricted-access internal databases protected by strict firewall configurations.

8. Contact Us Regarding Privacy

If you have questions, inquiries, or feedback regarding this Privacy Policy, please contact our Data Protection Officer:

GeekTech Care - Privacy & Data Compliance
Email: contact@geektechcare.online
USA Main Headquarters: 237 Morning Glory St, Brea, CA 92821, USA